How do I get free shipping?
You spend over $40, but subscriptions are always free!
How do the subscriptions work?
1. Tell us how you like your coffee roast
2. Tell us what flavors you like
3. Select how you want your coffee ground: Whole bean, french press, pour over, espresso etc.
4. Let us know how frequently you wish to receive a box.
The price includes shipping.
If you know you like/dislike particular flavors or processing methods, just make a note on your order and we will take care of the rest.
What if I want two bags, per order?
Enter 2 in the quantity field when ordering.
How can I customize my coffee order?
Select the options available and add any additional requests to notes.
What If I don't know what to try?
We're here to help! Just reach out to us at firstname.lastname@example.org and we are very happy to give recommendations or advice.
What If I want to cancel my subscription?
You can cancel from your account, but if you have issues doing so - just reach out to us and we can help you.
How does it work when I place an order?
For coffee & sweets orders - our amazing vendors will make your order fresh and ship it directly to you! This means you may receive items in separate packages.
For homeware - our homeware items are shipped straight from our warehouses. In general we try to ship together, but occasionally they may ship from separate warehouses depending on stock
Specality Latte Questions
Is your Matcha organic?
That depends on the vendor, our organic products are noted in the title or description.
Is It made in Japan?
In general the matcha will come from Japan, but where it is actually processed depends on the vendor - it is noted in the description for each product.
What's the best way to clean my mug?
The best advice we can give is from our manufacturer.
How to clean your Frank Green Cup
If you have issues with reassembling it - here is a handy video to help you out.
How long does it keep temperatures warm or cold?
The best way to clean the cutlery?
Hand wash with soap and water for regular use, if the brass begins to fade, soak overnight in coca cola and it will come out shiny!
How do I use the french press?
Check out the instructions on our brewing guide or our French Press Blog Post
Why are some of the spoons slightly different?
Our spoons are hand cast! Unlike machine processed items, this means there are slight differences in sizing and shaping.
What's the shipping cost on Homeware?
That depends on the weight and your total spend. Shipping over $40 is free, for less than $40, it is either $1.99 or $3.99 depending on the product weight.
How do the pre-paid subscriptions work?
You prepay for a set length of time (3, 6 or 12 months) and frequency of delivery, then you will receive subscription boxes for that length of time at the frequency you requested. Once the subscription runs out they will stop.
What happens when I order a gift card?
What are the gift boxes like?
The best thing you can do is look at the pictures on our gift box pages. This will show representative items that come in each gift box. When shipped, we ship the complete gift box in a kraft box with crinkly paper padding.
Can I personalize the gift boxes with a note?
Yes, absolutely. Add the note when you check out and we will take care of the rest.