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Holiday Shipping F.A.Q


Hi All,

As you know, the pandemic has put a strain on shipping operations across the country. During the busy holiday season, carriers are only feeling the burden further. Normally we can expect delivery dates to be in line with the carriers estimates. However, this time of year unfortunately that's not something we can guarantee. We are working harder than ever to get you the information you need in a timely manner.

Our promise to you: we will process and ship orders as soon as soon as possible.

  1. Accessories & Gift boxes will be shipped in 1-2 business days.
  2. Coffee will be shipped the day after roasting. Which is in line with the roasting schedule - just like normal times.
  3. Sweets will be shipped the day after being made or baked. Which is in line with the vendors schedule - just like normal times.

You should receive tracking information as soon as your label has been created, but please understand it may take a couple of days for updates to start showing up. In order to make things move as quickly as possible, the carrier may choose to skip some scans to prevent further delays. As soon as your package is on its journey, the scanning process is beyond our control.

As the mail carriers cannot guarantee your package by a certain date, neither can we. During the holiday period, we are only able to offer refunds or replacements according to the carriers policies regarding lost packages. This is 20 days without a tracking update for domestic shipments or 30 for international. 

What we can promise is that Honey and Roses will keep you informed every step of the way.

We are always here to help. Feel free to reach out help@honeyandroses.com with any further questions.

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Cheers and Happy Holidays,

Joe, Ella & Ryan